Rujukan Laman

Legal Terms That Protect Your Account

Our legal framework is built around your account security and payment safety. We handle your data with verified protection protocols, process withdrawals through trusted Malaysian payment rails—Touch 'n…

Account VerificationData ProtectionPayment Security
k7bola Legal Terms That Protect Your Account
POLICY HELP

How to Reach Our Legal and Support Team

Your questions about account terms, data handling, or payment disputes have a direct path to our team. We monitor all channels during business hours and keep response times short so you can get clarity fast.

Team online

Email Support

Send account or legal queries to our support desk. We respond within 24 hours on business days with clear answers to your question.

Live Chat

Open a chat window in the lobby during operating hours. Our team can walk you through account terms, payment holds, or verification steps in real time.

Account Settings

Review your legal agreements, privacy choices, and data-retention settings directly in your account panel. Update preferences or request information anytime.

DATA AND SECURITY

How We Protect Your Account and Information

Your account data, payment details, and transaction history are encrypted and stored behind multi-layer security.

Encryption

All data transfers between your device and our servers use TLS encryption. Payment details never touch our storage; your bank or e-wallet provider holds that directly.

Verification

Your first withdrawal requires identity proof and bank/e-wallet confirmation. Subsequent withdrawals skip this step if your account remains unchanged.

Data Retention

We keep transaction logs and account records for seven years to meet audit and fraud-prevention rules. You can request anonymisation or deletion of older personal data.

Cookie Policy

Session and preference cookies let you stay logged in and remember your settings. No third-party cookies collect your data for ads or tracking outside our site.

Dispute Resolution

If you dispute a charge or transaction, open a support ticket with proof. We investigate within 5 business days and refund if the dispute is valid.

Account Access

You can download a full copy of your account data, transaction history, and personal records at any time from your account settings menu.

Your Account, Data and Rights Questions Answered

Players in Kuala Lumpur and across Malaysia have straightforward questions about account ownership, data privacy, and payment rules. Here are the answers to the most common ones.

You own your account. It is personal to you and tied to your identity proof. Accounts cannot be transferred, sold, or gifted to another person. If your account is closed, your remaining balance is paid out to your linked bank or e-wallet.

We retain transaction records and verification documents for seven years to comply with audit and fraud rules. Your login history and preference data are deleted within 30 days. You can request early anonymisation of personal details anytime.

Contact support immediately with the transaction date and amount. We freeze your account pending review and investigate within five business days. If the charge is confirmed as unauthorised, we refund it and review your account security.

Yes. Go to your account settings, select Privacy & Data, and choose Download My Data. We compile your personal info, transaction log, and verification records into a file within 48 hours.

No. We do not sell your data. Payment processors and your bank see only transaction details needed to clear deposits and withdrawals. No marketing, analytics or ad networks receive your account information.

Your account agreement is governed by the laws of your jurisdiction in Malaysia. If local law conflicts with our terms, local law applies. Disputes are resolved via our support team first; unresolved cases may go to local arbitration.

Yes. If we discover you are in a restricted jurisdiction or breaching local regulations, we may suspend or close your account. We will pay out any remaining balance minus any chargebacks or fraud losses.